Resolving Complaints (Governors only)
5th Jun 2019
1.30pm - 4pm
Diocesan House, 36 Causton Street, London SW1P 4AU
Course Fees:Free to schools who buy into Core Service or £30
This course is aimed at Governors only.
From time to time schools receive complaints from parents and others on a range of issues. Usually these are quickly resolved, but occasionally become protracted and distressing. By the end of this session participants will have a better understanding of the principles of and good practice in responding to complaints; will understand the governing body’s role and be better equipped to participate in a fair complaints procedure.
Ann Foster
School Governance Adviser
(one day a week)
1194
(one day a week)
1194
Terri Patterson
Head of HR and HR Adviser
(Barnet, Camden, City, Enfield, Haringey, Islington and the LDBS Academies Trust1)
1172
(Barnet, Camden, City, Enfield, Haringey, Islington and the LDBS Academies Trust1)
1172