Parents’ and Carers’ Complaints to Governors

This course is aimed at Governors only.

Every governing body must have its own complaints policy, which will allow parents/carers to appeal to the governors if they do not agree with how the school has resolved a complaint. This session will help governors to:

• understand and be able to apply the principles which ensure that justice is done and seen to be done when handling a complaint appeal
• know the policies and procedures to follow to give all parties a fair hearing
• know how to ensure a good record of the meeting and appropriate follow up correspondence

Please note: this session does not cover admissions or exclusions appeal hearings.