Parents’ and Carers’ Complaints to Governors

7th Dec 2021 10am - 12.30pm via zoom - the meeting link will be sent nearer the time Course Fees: Free to schools who buy into Core Service or £30

This course is aimed at Governors only.

Every governing body must have its own complaints policy, which will allow parents/carers to appeal to the governors if they do not agree with how the school has resolved a complaint. This session will help governors to:

  • understand and be able to apply the principles which ensure that justice is done and seen to be done when handling a complaint appeal
  • know the policies and procedures to follow to give all parties a fair hearing
  • know how to ensure a good record of the meeting and appropriate follow up correspondence

Please note: this session does not cover admissions or exclusions appeal hearings.


Apply for this course

    If you have not received confirmation email, please check your junk/spam folder.If you have any query regarding this course, please email to