Resolving Complaints (Governors only)

10th Mar 2020 10am - 12.30pm Diocesan House, 36 Causton Street, London SW1P 4AU Course Fees:Free to schools who buy into Core Service or £30

This course is aimed at Governors only.

From time to time schools receive complaints from parents and others on a range of issues. Usually these are quickly resolved, but occasionally become protracted and distressing.  By the end of this session participants will have a better understanding of the principles of and good practice in responding to complaints; will understand the governing body’s role and be better equipped to participate in a fair complaints procedure.


Ann Foster
School Governance Adviser
(1 day a week)

Terri Patterson
Head of HR and HR Adviser
(Barnet, Camden, City, Enfield, Haringey, Islington and the LDBS Academies Trust1)

Apply for this course

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