Resolving Parental Complaints (Governors only)

24th Feb 2021 1.30pm - 4pm via zoom - the meeting link will be sent nearer the time Course Fees:Free to schools who buy into Core Service or £30

This course is aimed at Governors only.

From time to time schools receive complaints from parents and others on a range of issues. Usually these are quickly resolved by school leaders, but occasionally become protracted and involve an appeal to governors. By the end of this session, participants will have a better understanding of the principles of and good practice in responding to complaints; will understand the governing body’s role; and will be better equipped to participate in a fair complaints procedure.


Anne Messer
Head of Governance Services

Terri Patterson
Head of HR and HR Adviser
(Barnet, Camden, Enfield, Haringey, Islington, Kensington and Chelsea, Richmond, Westminster and the LAT)
Mobile: 07468 611 951

Apply for this course